Frequently Asked Questions
Shipping & delivery
Is shipping really free? Yes — we offer free standard shipping on all orders within the contiguous (lower-48) United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or internationally.
How long does delivery take? Orders are processed in 1–3 business days, and standard (free) delivery is estimated at 5–21 business days by LTL freight, depending on your location. An Express option (5–9 business days, $365.40) is available where offered.
How does freight delivery work? Large items ship curbside by LTL freight. The carrier will call the phone number on your order to schedule a delivery appointment. Many items are too heavy for a liftgate, so please have a way to unload (tractor, forklift, dock, or helpers). Inspect before signing and report any damage within 48 hours.
Will I get a tracking number? Yes — we email your tracking link when your order ships. Occasional pauses in tracking during freight transit are normal; if there's no update for 3–5 days, contact us.
Orders
How do I order? Add items to your cart and check out securely online. Can I cancel or change my order? Usually, if it hasn't shipped yet — contact us right away with your order number. How long before my order ships? Typically 1–3 business days.
Products
Are your products new? Yes — every product is brand new and sourced directly from the manufacturer. We never sell used or refurbished equipment. Spare parts / attachments? Available for many products — contact us with your model number. Car-lift voltage? Varies by model (many 110V, some 220V) — check the product page.
Returns & warranty
What's your return window? 30 days from delivery, in new/unused condition. Contact us for a return authorization first. See the Return & Refund Policy. Who pays return shipping? We cover it for damaged/defective/incorrect items; the customer covers change-of-mind returns. Refund timing? 5–10 business days after we receive and inspect the return. Warranty? A 1-year warranty on all products (extended 2/3/5-year options on select items). See the Warranty page.
Payment
What methods do you accept? All major credit/debit cards through an encrypted, PCI-compliant checkout. Financing may be available at checkout for qualifying orders.
Contact
Iron Equip Supply LLC is a registered U.S. company. Address: 47510 Private Rd 19, Elizabeth, CO 80107, United States
Email: support@theironequip.com
Phone: +1 (419) 664 5011
Customer support: Monday–Friday, 9:00 AM – 5:00 PM EST (Saturday–Sunday closed)
Last updated: August 25, 2026