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Return & Refund Policy

We want you to be satisfied with your purchase. This policy explains what can be returned, within what time, who pays for return freight, and how refunds work. Because most of our products are large equipment shipped by freight, please contact us for a return authorization before sending anything back.

Return window

You have 30 days from the date of delivery to request a return. To be eligible, the item must be new, unused, and in its original condition and packaging, with all parts, manuals, and accessories included.

How to start a return

  1. Contact us at support@theironequip.com or +1 (419) 664 5011 with your order number and the reason for return.

  2. We'll issue a Return Authorization and instructions (including how the freight return is arranged for large items). Please don't ship anything back before you receive this — freight returns must be booked correctly.

  3. Pack the item securely in its original packaging and return it using the method we provide.

Who pays for return shipping

  • Damaged, defective, or incorrect items, or our error: we cover all return shipping, and arrange the freight — at no cost to you.

  • Change-of-mind or "no longer needed" / compatibility returns: the customer is responsible for the return freight cost.

  • We do not charge restocking fees on standard returns in original condition.

Damaged or defective on arrival

If your item arrives damaged or defective, contact us within 48 hours of delivery with your order number and photos. In most cases we'll arrange a replacement, repair, or refund — whichever works best for you — at no cost.

Refunds

  • Approved refunds are processed within 5–10 business days of our receiving and inspecting the return, to your original payment method.

  • Refunds include what you paid for the item; for change-of-mind returns, the outbound and return freight costs may be deducted where applicable.

  • If a returned item arrives used, damaged by the customer, or not in original condition, we may reduce or decline the refund and will contact you first.

Exchanges

Exchanges are available on eligible items — contact us and we'll help arrange it.

Questions?

Iron Equip Supply LLC is a registered U.S. company. Address: 47510 Private Rd 19, Elizabeth, CO 80107, United States

Email: support@theironequip.com

Phone: +1 (419) 664 5011

Customer support: Monday–Friday, 9:00 AM – 5:00 PM EST (Saturday–Sunday closed)

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​Last updated: August 25, 2026

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