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Shipping & Delivery Policy

This policy explains how and when we ship your order, what it costs, and how freight delivery works. It applies to all orders placed on theironequip.com.

Where we ship

We ship to addresses within the contiguous (lower-48) United States only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations.

Shipping cost & options

  • Standard shipping — FREE: estimated 5–21 business days.

  • Express shipping — $365.40: estimated 5–9 business days (where available).

Processing time

Most orders are processed and dispatched within 1–3 business days after your order is placed. Business days exclude weekends and federal holidays. You'll receive a tracking link by email once your order ships.

Freight delivery — what to expect

Most of our equipment is large and ships by LTL (less-than-truckload) freight:

  • Curbside delivery. Freight is delivered to the curb or the end of your driveway, not inside or into a garage.

  • Delivery appointment. The carrier will call the phone number on your order to schedule a delivery appointment — please provide a number you can be reached at.

  • Unloading. Many items are too heavy for a liftgate, so you must have a means to unload (tractor, forklift, loading dock, or several helpers). Let us know before shipment if you need a liftgate quote.

Inspect on delivery — important

Always inspect your shipment for visible damage before signing. If you see damage, note it on the delivery receipt and contact us within 48 hours of delivery with photos. This protects your right to a fast replacement or refund for freight damage.

Undeliverable or incorrect addresses

Please provide a complete, accurate delivery address and a reachable phone number. Failed deliveries or address corrections due to inaccurate information may incur additional carrier fees.

Questions?

Iron Equip Supply LLC is a registered U.S. company. Address: 47510 Private Rd 19, Elizabeth, CO 80107, United States

Email: support@theironequip.com

Phone: +1 (419) 664 5011

Customer support: Monday–Friday, 9:00 AM – 5:00 PM EST (Saturday–Sunday closed)

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​Last updated: August 25, 2026

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