Warranty
Every product we sell is brand new and backed by a warranty. This policy explains what's covered, for how long, what's excluded, and how to make a claim. This warranty is in addition to any rights you have under applicable law.
Backed by a 1-year warranty
All products include a 1-year warranty from the date your order is delivered, covering manufacturing defects under normal use. Extended warranty options of 2, 3, or 5 years are available on select products — see the product page or contact us for details.
What's covered
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Manufacturing defects and faulty components.
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Structural issues caused by defective workmanship.
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We also help coordinate your claim directly with the manufacturer where a manufacturer warranty applies.
What's not covered
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Misuse, abuse, or accidental damage.
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Improper installation or operation contrary to the owner's manual.
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Unauthorized repairs or modifications.
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Normal wear items and consumables (e.g., blades, filters, belts, fluids).
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Damage from insufficient maintenance or failure to follow the maintenance schedule.
How to make a claim
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Email support@theironequip.com with your order number, a description of the issue, and photos or a short video.
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We review your claim for eligibility and confirm the next step.
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We coordinate directly with the manufacturer where applicable.
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You receive the approved remedy — replacement parts, a repair, or a product replacement.
Please keep your proof of purchase (order confirmation or invoice); it's required to process a claim.
Questions?
Iron Equip Supply LLC is a registered U.S. company. Address: 47510 Private Rd 19, Elizabeth, CO 80107, United States
Email: support@theironequip.com
Phone: +1 (419) 664 5011
Customer support: Monday–Friday, 9:00 AM – 5:00 PM EST (Saturday–Sunday closed)
Last updated: August 25, 2026